Thank you for shopping at wp-buy.com.

Please read this policy carefully. This is the Return and Refund Policy of wp-buy.com.

We firmly believe in and stand behind our products 100%, If you would like to request a refund, We respectfully ask that you meet the following refund policy conditions

Refunds (if applicable):

Once your return is received and inspected. We will notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

When do we accept your refund request?

  1. When the item doesn’t work for you
  2. When the item isn’t compatible with your website
  3. When you have some functions not working inside your item
  4. If you have an uncommon issue and can’t be solved
  5. When you have a compatibility issue with a known software or platform that we can’t solve
  6. When you contact us to ask for help and we aren’t able to solve the issue
  7. When the item doesn’t work alone on your platform and we are unable to make it work for you
  8. To complete your return, we require a receipt or proof of purchase.

When do we decline your refund request?

  1. Downloadable software products if purchased before more than 7 days
  2. When the item is working fine with you
  3. When the item does not work because of any third-party software for example (chrome extensions, installed software, infected pc’s)
  4. If the issue with the item is very common and can be solved.
  5. When you just don’t like the item
  6. When you want to stop using the item
  7. When you just want a refund without reason
  8. When you want a refund without contacting us via our support center
  9. When you have a compatibility issue & you don’t want to provide detail about that issue
  10. When we are able to fix the issue for you
  11. When the item faces technical issues caused by 3rd party plugins, themes, or other software.

Late or missing refunds (if applicable):

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.

Refund period:

Our policy lasts 7 days. If 7 days have gone by since your purchase (without any contact with us), unfortunately, we can’t offer you a refund or exchange.

This condition is subject to the failure to enforce the above terms and policies

Deliberately not contacting technical support cancels the legality of the 7-day period as a condition for money back

The term condition alone is not considered a legal justification for the request to return the money. In other words, a refund cannot be requested without us failing to assist you after you have contacted us about your problem.

Our inability to solve your problem makes this condition legal and applicable even if the period exceeds the mentioned days.

Period exclusions:

The refund period may extend to more than 7 days when our support team is working on solving issues for you and your 7 days period will be started from the last day after your issue has been fixed

Contact us:

If you have any questions about our Returns and Refunds Policy or you experience any issues receiving or downloading our products, We recommend contacting us for assistance:

  • By email: wp@wp-buy.com
  • By visiting this page on our website: http://www.wp-buy.com/support-center/